Refund policy

RETURN & REFUND POLICY

Effective Date: May 26, 2026

At Belle Éclat Apparel, we strive to provide quality products and customer satisfaction. Please review our Return & Refund Policy carefully before placing an order.


ALL SALES POLICY

Due to the nature of our products and limited inventory, all sales are considered final unless an item arrives damaged, defective, or incorrect.

Belle Éclat Apparel reserves the right to deny any return, refund, or exchange request that does not meet the conditions outlined below.


ELIGIBLE RETURNS & EXCHANGES

Returns or exchanges may only be approved if:

  • The item arrived damaged
  • The wrong item was received
  • The item has a manufacturing defect

To qualify:

  • Items must be unworn, unused, unwashed, and in original condition
  • Original tags and packaging must be included
  • Requests must be submitted within 7 days of delivery


NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Worn or washed items
  • Items with odors, stains, makeup, deodorant marks, or damage caused after delivery
  • Sale items
  • Clearance items
  • Gift cards
  • Customized or special-order products
  • Incorrect sizing selected by the customer

Please review sizing information carefully before purchasing.


REFUND PROCESS

If your refund request is approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your financial institution
  • Original shipping costs are non-refundable

Belle Éclat Apparel reserves the right to issue store credit instead of refunds when appropriate.


EXCHANGES

Approved exchanges are subject to product availability.

If the requested replacement item is unavailable, store credit may be issued at our discretion.

Customers may be responsible for exchange shipping costs unless the error was caused by Belle Éclat Apparel.


DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include:

  • Full name
  • Order number
  • Clear photos of the item and packaging
  • Description of the issue

Failure to provide sufficient evidence may result in denial of the claim.


CHARGEBACK POLICY

By purchasing from Belle Éclat Apparel, customers agree to contact us first before initiating any chargeback or payment dispute.

Fraudulent chargebacks or abuse of the refund system may result in:

  • Permanent ban from future purchases
  • Submission of evidence to payment processors
  • Collection actions where permitted by law


RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping method. Belle Éclat Apparel is not responsible for lost return packages.


POLICY CHANGES

Belle Éclat Apparel reserves the right to update or modify this Return & Refund Policy at any time without prior notice.


CONTACT

For return or refund inquiries, contact:

Belle Éclat Apparel
Email: BelleEclatApparel@gmail.com
Website: https://belle-eclat-apparel-2.myshopify.com/